FAQ's

ABOUT SNEAKERZ CLUB UK

About the quality of products

All our products are real shoes, the pictures on our sites are real photos of samples in our office. The item you will receive will be identical to the item shown in the picture. Each item is inspected before shipment to ensure the highest quality standards. Quality and good service are our primary priority.

We assure our customers of reliable quotations, prompt deliveries and stable supplies. We are constantly working to improve our products, services, and website to make your shopping experience better and better. 

 

Where do you ship to?

We ship worldwide!

 

What Is The Return Policy?

We offer a 100% money-back guarantee within 7 days of your order arriving, if your shoes arrive damaged, defective, or different from what you have ordered. If 7 days have gone by since your purchase has arrived, unfortunately, we can’t offer you a refund or exchange. 

 

Is It Safe To Shop On Your Website?

Our website is secured by SSL, you can shop with peace of mind, the website will not disclose personal information, ours is protected by Cloudflare, and hackers cannot obtain your personal information.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sneakerclubuk.com

 

Cancellations

If you decide to cancel your order, there is a grace period of 48 hours after ordering. We unfortunately cannot accept cancellations if contacted after this 48 hour window. This is due to the fact that your order will have already been processed.